FAQ

At Claire-Dumarey, you can purchase high-quality prints of original artworks created by the Belgian artist Claire Dumarey. To make your shopping experience as easy as possible, we have compiled a list of frequently asked questions. We are happy to answer your questions regarding print quality, the care of your artwork, and how to get in touch with us. Can’t find the answer you’re looking for? Please don’t hesitate to contact us. We are happy to assist you so that you can fully enjoy your purchase from Claire-Dumarey.

Additionally, we understand that selecting the perfect artwork for your space can be a daunting task. That’s why we offer personalized consultation services to help you choose pieces that resonate with your style and complement your decor. Whether you're looking for a bold statement piece or a subtle accent, our team is here to guide you through the selection process, ensuring that your new artwork brings joy and inspiration to your home or office.

What is the quality of the prints?

The Canon PM-101 Premium Matte paper (210 gsm) is an excellent choice for printing high-quality reproductions of hyper-realistic drawings and illustrations. Because it lacks a reflective resin coating, it perfectly mimics the flat, natural look of graphite, charcoal, colored pencil, or ink on paper, ensuring that the final printed product retains the true essence and detail of the original artwork. Additionally, the Canon PM-101 is designed for compatibility with a wide range of inkjet printers, making it a versatile option for artists and photographers alike. Its ability to produce vibrant colors and deep blacks enhances the overall visual impact of any printed piece, ensuring that every detail stands out beautifully. This adaptability, combined with its exceptional surface quality, makes it a preferred choice for both professional and amateur creatives looking to showcase their work in the best light.

When will my order be shipped?

Your order will be dispatched within the European Union in just 1 to 3 business days.

In addition to our swift dispatch times, we pride ourselves on offering a seamless shopping experience. Our user-friendly website allows you to easily browse through our extensive range of products, ensuring you can find exactly what you need without any hassle. With secure payment options and a dedicated customer service team ready to assist you, your satisfaction is our top priority.

Do you also deliver outside Belgium?

Yes, we work with delivery services to enable delivery not only within Belgium but also to other countries in the European Union. Our partnerships with reliable logistics providers ensure that your orders arrive safely and on time, no matter where you are located. We understand the importance of timely deliveries, which is why we track each shipment to provide you with real-time updates. Additionally, we offer flexible shipping options to accommodate your needs, whether you require standard shipping or express delivery for urgent orders.

Furthermore, we prioritize sustainability in our shipping practices. By collaborating with eco-friendly delivery services, we aim to reduce our carbon footprint and contribute to a greener environment. Our commitment to sustainable logistics not only helps protect the planet but also resonates with our customers who value environmentally conscious choices. We believe that responsible shipping is essential for a better future, and we strive to make it an integral part of our operations.

Do you offer same-day shipping?

Yes, we offer same-day shipping if you order before 1:00 PM. If you order after 1:00 PM, we guarantee that your order will be shipped within 1–3 business days.

In addition to our fast shipping options, we also provide tracking information for all orders. Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor its journey to your doorstep. This way, you can stay informed about your package's status and estimated delivery date, ensuring a seamless shopping experience.